In early April, ACC undertook a change in business direction with the Fund Development Department to improve operational efficiencies and donor services. To that end, ACC has appointed Ted Fong as the Interim Director of Development.
As the Board President and CEO for ACC, we sincerely apologize to our donors and supporters for problems you may have encountered with donation processing and related customer service activities.
Ted is focusing on improving our software configuration, reducing human errors, and getting donor acknowledgement letters out accurately and on time. He has created a bug reporting system to capture errors, omissions, and, yes, complaints. You can submit your case online at tinyurl.com/acc7070, or email Ted at tfong@accsv.org.
Ted is also meeting with the various Board, Standing Committees and Special Event Committees to discuss what we want to see as the ideal donor and volunteer experience at ACC. These findings will inform the long-term direction of Fund Development at ACC and the level of funding the Department requires.
On a lighter note, we would like to thank all the volunteers and donors for supporting our Big Day of Giving 2019 which raised over $50,000 on May 2nd and our 13th Annual Golf Tournament which raised over $30,000 on May 7th. We would thank Maeley Tom who starred in our epic music video “Rollin’ at ACC” and our sponsors who are listed on pages 4 and 16 of this issue.
ACC was also one of the recipients at the 2nd Annual Pride of the Pocket Awards Ceremony which was held on Thursday, May 30th, at the Didion School Park. Nominated by Supervisory Patrick Kennedy, ACC was joined by other awardees which included Pocket-Greenhaven Moms Group; Friends of the Robbie Waters Library; Matsuyama Principal Judy Farina and Teacher Stephanie Berry; Pocket Little League; Lieutanant Paul Freeman; Lane Shapiro; and Friends of the Sacramento River Parkway. ACC’s head of HR Tony Waterford and our Guitar Ensemble also provided entertainment.
Last but not least, the ACC Board of Directors will lead the development of a new Five-Year Strategic Plan for ACC entitled “Honoring the Past; Building for the Future.” Input will be solicited from clients, employees, volunteers, and other community stakeholders to ensure that our plan will become realistic.
Thank you again for your ongoing support to help ACC with our growth and improvement on our operational efficiencies and customer services.
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