ACC Rides drivers do more than just transport clients. They provide assurance whenever someone is feeling unnerved and worried. They show empathy and exceptional care to all our clients. While we often receive kudos for our work, we received three outstanding commendations all highlighting one driver – Kong Ho.
The first was received as an email to ACC staff noting how driver Kong truly took care of his family member, making her laugh. The writer further stated that Kong obviously cares about his work and his clients. The family member requested that his sincere gratitude be passed along to Kong.
Just a day later, ACC received an email from Nancy Yilk, HHP, the owner of Optimum Health on Riverside Boulevard, stating she was sending “a message of support,” expressing her gratitude to Kong and to ACC Rides for its work in the community.
Contacted later, Nancy told us the story. She said the pandemic has made people very edgy. She describes one of her clients, a 70-year-old woman, who was feeling this way. “ACC Rides came to to pick her up. The driver was Kong Ho. When arrived, the first words he said to her were so kind and understanding. He had such a generous soul.” Nancy was moved. “It’s not every day I meet people who treat others like this. Even the way he helped the lady into the car was done with great care. He made her feel safe, which made me feel safe for her.”
While we are proud of all the commendations received, this next one really stands out. Kong was transporting someone going to a doctor’s appointment. Upon arriving at the medical facility, the client became agitated and was yelling in the vehicle. She did not want to get out of the van to see the doctor and continued to yell and scream.
A medical doctor called the office requesting to speak to the ACC Rides’ Manager to share her appreciation for how Kong handled the situation. No one from the doctor’s office or the client’s family was able to persuade the client to come out of the vehicle, aside from Kong. The medical doctor was so impressed with how Kong handled the situation that she felt compelled to share her admiration and commend Kong for his professionalism and finesse in de-escalating the situation.
This was the first time ACC Rides received a call from a medical doctor sharing an experience with one of ACC Rides’ drivers. There’s always a first, but we at Rides were so excited we had to share with everyone – we could not just keep it to ourselves.
All these exceptional compliments came in within a span of thirty days! KUDOS Kong! You represent ACC Senior Services truly well.
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